Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yisheng02090308@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yisheng02090308@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yisheng02090308@gmail.com.

Refund Policy

Last updated: July 29, 2026

At 我的商店, we want you to feel confident about your purchase. Please review this policy before placing an order.

Order Cancellations

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact yisheng02090308@gmail.com as soon as possible. We can only consider cancellation requests before an order has entered processing. Once an order has been processed or shipped, it cannot be cancelled.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, contact yisheng02090308@gmail.com within 7 days of delivery. Include your order number and clear photos or videos of the item and its packaging. Do not dispose of the item or packaging until we have reviewed your request. After review, we may offer an appropriate resolution, such as a replacement, partial refund, or refund where applicable.

No-Change-of-Mind Refunds

Once an order has been shipped, 我的商店 does not accept returns, cancellations, or refunds for change of mind, ordering by mistake, dislike of the product, incorrect selection, or a refusal to accept delivery, provided that the item supplied is correct, undamaged, and consistent with its description. Delivery delays that remain within a reasonable carrier or customs timeframe do not by themselves qualify for a refund.

Approved Returns and International Return Shipping

If we approve a return, the item must be unused, in its original condition, and returned with original packaging where applicable. Do not send an item back without written approval and return instructions from us. Unless the return is required because of our confirmed error or as required by applicable law, the customer is responsible for all international return shipping costs, customs charges, duties, taxes, insurance, and any other costs of sending the item back. We recommend using a tracked shipping service, as the customer remains responsible for the item until it reaches the approved return address.

Refund Processing

Where a refund is approved, it is issued to the original payment method after the returned item has been received and inspected, or after another resolution has been agreed in writing. Original shipping charges, return shipping costs, duties, and taxes are non-refundable unless the refund is required because of our confirmed error or by applicable law. Processing times may vary by payment provider.

Your Statutory Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

Contact

For return or refund questions, contact yisheng02090308@gmail.com.